I'd like to have my credit topped up automatically on a monthly basis rather than on a weekly basis. Is this a possibility? (regular customers)

No, we regret that this is not possible. Our system will collect amounts owed by you and top up your credit on a weekly basis, depending on whether any transactions have been made during that week. What you can do is opt not to use a direct debit arrangement for your card, instead ensuring that there is sufficient balance on the card each month by making payments yourself. How does this work:

If you transfer the amount before 14:30, the credit will be on your card on the next working day. If you transfer the amount after 14:30, the credit will be added to the balance on your card on the second working day after payment. The procedure is as follows:

  1. Determine the amount of extra credit required.
  2. Find the XXImo customer number. This is the 8-digit customer number under the name on the front of your XXImo Mobility Card (i.e. not the card number).
  3. Transfer the amount to account number IBAN NL92ABNA0504017500, in the name of XXImo. BIC: ABNANL2A. Enter only the XXImo customer number as the description.

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