I'd like to have my credit topped up automatically on a monthly basis rather than on a weekly basis. Is this a possibility? (regular customers)
No, we regret that this is not possible. Our system will collect amounts owed by you and top up your credit on a weekly basis, depending on whether any transactions have been made during that week. What you can do is opt not to use a direct debit arrangement for your card, instead ensuring that there is sufficient balance on the card each month by making payments yourself. How does this work:
If you transfer the amount before 14:30, the credit will be on your card on the next working day. If you transfer the amount after 14:30, the credit will be added to the balance on your card on the second working day after payment. The procedure is as follows:
- Determine the amount of extra credit required.
- Find the XXImo customer number. This is the 8-digit customer number under the name on the front of your XXImo Mobility Card (i.e. not the card number).
- Transfer the amount to account number IBAN NL92ABNA0504017500, in the name of XXImo. BIC: ABNANL2A. Enter only the XXImo customer number as the description.