My XXImo Mobility Card is lost / stolen. What do I have to do?
If you have lost your card or if your card has been stolen, we ask you to rerport this immediately to the police and the XXImo Service Desk. The XXImo Mobility Card will then be blocked immediately.
You can report the loss via the Milo app, ‘My XXImo’ or by calling the XXImo Service Desk.
- Log in via the Milo app
- Open ‘My Cards’
- Click on the map
- Click on the link at ‘Block’
- Log in to My XXImo
- Click on ‘Profile’
- Click on ‘Maps’
- Click on ‘Lost card’
From the Netherlands: 0900 1980
From abroad: +31 30 304 0641
The “Lost and Stolen” department is available 7 days a week, 24 hours a day.
After your card has been blocked, a new XXImo Mobility Card will be created immediately, which will be sent to you as soon as possible. The pin code of your new XXImo Mobility Card will not change.
*Your organization may not use My XXImo. If not, please use the Milo app or call the XXImo Service Desk.