Subject

• What should I do with (a suspicion of) fraud?
• Loss or theft of XXImo Mobility Card
• My XXImo Mobility Card is gone. What should I do?
• I can’t find my XXImo Mobility Card. What now?
• Can I withdraw money using the XXImo Mobility Card?
• Why can’t I log into ‘My XXImo’?
• My XXImo Mobility Card is lost / stolen. What do I have to do?
• I have entered an incorrect PIN code three times. Why can I no longer use my XXImo Mobility Card?
• I no longer know my PIN code – what do I need to do?
• In what ways is the security of the XXImo Mobility Card safeguarded?
• How do I select the PIN code for my XXImo Mobility Card?