Subject

• What are the rules for claiming expenses?
• What are the rules for submitting expense claims?
• Until when can I submit a claim?
• I’d like to increase my limit. Is this possible?
• What can I use the business public transport chip card for?
• Who takes care of all press-related matters for XXImo?
• How can I contact the XXImo servicedesk?
• My XXImo Mobility Card is lost / stolen. What do I have to do?
• How do I cancel my XXImo Mobility Card?
• I have a complaint. To whom should I put it?
• My card has been blocked because I entered an incorrect PIN code too many times. What now?
• My email address has changed. Can I amend this myself?
• I’ve never travelled with my public transport chip card, but I see that there’s no balance on it as yet.
• What is my username (cardholder)?
• I can’t log into the app any more. My account is blocked.
• How can I submit a claim?
• When will my card be arriving?
• Can I activate and deactivate services in the interim?
• How can I find out how much I have left on my card?
• I see that an amount has been debited from my account, but what does this amount consist of?
• I’d like to wash my car at a filling station, but my card isn’t accepted.
• Can the invoices also be sent by email so that I don’t have to log in to download them?
• I’m having trouble saving my PIN code.
• I have forgotten my PIN code.
• How do I activate my card?
• The weekly collection specifications for month X do not correspond to the amount on the invoice for month X. How is this possible?
• You’ve taken money from my account and I haven’t even used the card yet. Why is that?
• My XXImo Mobility Card isn’t working. Can you help me?
• I’ve increased my weekly limit but my credit has not yet been topped up. I’m setting off on a journey today and I need the money. Can you help me?
• I’d like to have my credit topped up automatically on a monthly basis rather than on a weekly basis. Is this a possibility? (regular customers)
• If I’m using a personal bank account, does that mean that I can’t become a XXImo customer?
• Can I also have the direct debit paid from my personal bank account?
• My business account number has changed. What do I have to do now?
• I’ve checked my balance and I see that I am €18.15 in the red (for example). I haven’t yet used/received my card. How is this possible?
• I’ve cancelled my contract but my credit has not yet been reimbursed. When will this amount be refunded?
• I’ve applied for a card but I haven’t received it yet. When can I expect it?
• I’ve cancelled my contract and I would like to download my invoices but I’m no longer able to log in using my Mobility Manager account. Can you help me?
• I don’t have a smartphone. How can I see where I’m authorised to refuel?
• I would like to enter my kilometrage but I have not received a text message. How can I still enter this?
• What can I do with my cardholder account?
• I have not been able to pay using my XXImo Mobility Card. I advanced this amount. How can I claim it?
• What can I do with my Mobility Manager account?
• I no longer know my PIN code. How can I request this?
• I have reset my password but I have not received an email containing a link to create a new password. Can you help me?
• I have forgotten my password as a cardholder. How can I request it again?
• How do I activate my business public transport chip card?
• I can no longer log into ‘My XXImo’
• How do I cancel my XXImo Mobility Card?
• How can I top up my card with extra money?
• Can I request a replacement card without blocking the existing card?
• How can I use my XXImo Mobility Card in car parks?
• Can you explain the ABC principle to me?
• Can I change my PIN?
• How do I submit my expense claim?
• How do I submit my expense claim?
• What is the cost of the XXImo Mobility Card?
• Where can I request my PIN code?