Subject

• Car hire
• Can I label my transactions as business, private or commuting costs?
• where can I find the tariffs?
• Where in Europe can I refuel?
• What is ABC refuelling?
• What can I do with ‘My XXImo’?
• How can cardholders be authorised?
• Where can I use the XXImo Mobility Card?
• How can I top up credit in the meantime?
• How can I view my balance?
• How does my balance get topped up again?
• How can I top up the XXImo Mobility Card?
• How do I cancel my XXImo Mobility Card?
• The credit on my XXImo Mobility Card is nearly used up. How can I add credit to my card?
• Why can’t I log into ‘My XXImo’?
• Can I also withdraw money using the XXImo Mobility Card?
• How can I adjust my XXImo mobility services?
• My XXImo Mobility Card is damaged. How can I get a new one?
• My XXImo Mobility Card is lost / stolen. What do I have to do?
• I have entered an incorrect PIN code three times. Why can I no longer use my XXImo Mobility Card?
• I’ve forgotten my PIN code – what do I need to do?
• Why am I not getting any result on the app under ‘XXImo in the area’?
• Why can my location not be found within the Milo-app?
• My credit on the XXImo Mobility Card is lower than I expected. How is this possible?
• Under ‘Transactions’ in the XXImo self-service module, I see next to ‘Mobile parking’ that the number of minutes parked has not been filled in. How is this possible?
• Where can I use the XXImo Mobility Card?
• How can I as an employer view the transactions and monthly invoices?
• How can I use my XXImo Mobility Card to park in a multi-storey car park?
• Where can I see what transactions I have made using the XXImo Mobility Card?
• What does the XXImo Mobility Card cost?
• How long will it take for me to receive my XXImo Mobility Card?
• How do I activate my XXImo Mobility Card?
• My card has been blocked because I entered an incorrect PIN code too many times. What now?
• I’d also like to pay a toll with my card. Which service do I need to activate for this purpose?
• Can I activate and deactivate services in the interim?
• I’d like to wash my car at a filling station, but my card isn’t accepted.
• I’m having trouble saving my PIN code.
• Where can I refuel using my XXImo Mobility Card?
• I have forgotten my PIN code.
• How do I activate my card?
• Can I use the direct debit on my credit card?
• My business account number has changed. What do I have to do now?
• I’ve checked my balance and I see that I am €18.15 in the red (for example). I haven’t yet used/received my card. How is this possible?
• How can I top up my card with extra money?
• Can I request a replacement card without blocking the existing card?
• How can I use my XXImo Mobility Card in car parks?