What do I have to do if my business public transport chip card gets lost or stolen?
If you have lost your XXImo OV-chipkaart or if your XXImo OV-chipkaart has been stolen, we ask you to rerport this immediately to the police and the XXImo Service Desk. The XXImo OV-chipkaart will then be blocked immediately.
You can report the loss via the Milo app, ‘My XXImo’ or by calling the XXImo Service Desk.
- Log in via the Milo app
- Open ‘My Cards’
- Click on the map
- Click on the link at ‘Block’
- Log in to My XXImo
- Click on ‘Profile’
- Click on ‘Maps’
- Click on ‘Lost card’
From the Netherlands: 0900 1980
From abroad: +31 30 304 0641
The “Lost and Stolen” department is available 7 days a week, 24 hours a day.
After your card has been blocked, a new XXImo OV-chipkaart will be created immediately, which will be sent to you as soon as possible.
*Your organization may not use My XXImo. If not, please use the Milo app or call the XXImo Service Desk.